Shipping & Delivery

We deliver Australia-wide, including regional and remote areas, with free shipping on all orders.

Orders are dispatched from our Sydney warehouse within 7–9 business days.

Delivery Timeframes

Once dispatched, estimated delivery times are:

• Metro areas: 2–5 business days
• Regional areas: 5–10 business days
• Remote areas: up to 14 business days

Delivery times may vary slightly depending on location. 

While we work closely with our delivery partners to ensure timely delivery, delays may occasionally occur that are outside of our control.

Tracking

Once your rug has been collected by the courier, you’ll receive a tracking link directly from the courier, allowing you to follow its journey from dispatch to arrival.

The courier will provide shipping updates throughout the delivery process, including notification of the expected delivery day and time window, where available.

We recommend keeping an eye on your tracking updates and making arrangements to be available to receive your rug on the scheduled delivery day.

Delivery Details

Deliveries are made to your nominated street address, generally to the ground floor or building entrance.

We strongly recommend being available to receive your delivery or making appropriate arrangements in advance. If no one is available, the courier may leave your rug in a safe place at their discretion if they consider it safe to do so.

If the courier determines that it is not safe to leave the rug, they may contact you to arrange a new delivery time.

Additional redelivery fees may apply where a delivery cannot be completed because no one is available to receive the rug. Any such fees may be payable by the customer.

For apartment buildings, delivery to your door depends on building access. If entry is restricted or there is no safe place to leave the rug, you may be asked to meet the courier at the building entrance or arrange a redelivery.

For safety and handling reasons, couriers are not able to enter private residences or carry rugs up more than three flights of stairs.

Where delivery to the front door is not possible, the courier will do their best to leave your rug in the most convenient and safe location available.

If your tracking shows that your order has been delivered but you cannot locate it, please contact us at hello@solumstudio.com.au as soon as possible. We’ll follow this up directly with the courier and assist you in resolving the issue.

Updating Your Address

If you need to update your delivery address, please contact us as soon as possible at hello@solumstudio.com.au

We’ll do our best to make changes before your order is dispatched.

International Enquiries

For international shipping enquiries, please contact hello@solumstudio.com.au.