Returns

If your rug isn’t quite right, returns are accepted on full-priced items within 14 days of delivery.

To be eligible, rugs must be unused, in original, saleable condition, and returned in original packaging.

Items that do not meet these conditions may be returned to the customer at their expense.

Return shipping is arranged by the customer. We recommend using a tracked and insured service, as items remain the customer’s responsibility until received by us.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Return Process

To initiate a return, please contact us at hello@solumstudio.com.au with your order details.

Returns must be approved prior to being sent. We’ll provide return instructions, including a delivery window, to ensure safe receipt of your item.

Items sent outside of the approved return window may not be accepted.

Please do not send returns without prior approval, as we may not be able to accept delivery.

Return shipping is arranged and paid for by the customer. We recommend using a tracked and insured service, as items remain the customer’s responsibility until received by us.

Refunds

Once your return is received and inspected, your refund will be processed to the original payment method. 

Exchanges

We do not offer direct exchanges.

If you would like a different piece, we recommend returning your item and placing a new order.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at hello@solumstudio.com.au.

We will arrange a replacement or resolution as quickly as possible.

Samples

We recommend ordering a sample where possible to ensure the right colour and texture for your space.